Frequently Asked Questions
Everything you need to know about shopping for your home at SecondShop.
What is the typical shipping window for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days. You will receive a tracking link as soon as your item leaves our warehouse.
Do you offer White Glove delivery and assembly?
Yes, we offer premium White Glove delivery for an additional fee at checkout. This includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that a restocking fee may apply to large furniture returns, and shipping costs are non-refundable.
How do I know if a piece of furniture will fit in my space?
Every product page includes a detailed 'Dimensions' section. We recommend measuring your entryways, hallways, and the intended room space before purchasing to ensure a seamless delivery.
What payment methods do you accept?
SecondShop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.
Are your products covered by a warranty?
Most of our furniture comes with a one-year limited manufacturer's warranty covering structural defects and workmanship. Detailed warranty information can be found on specific product documentation.